Frequently Asked Questions
Click on the links below to find the answers to your questions.
TEAM CAPTAIN GUIDE (detailed information for preparing a team)
PARTICIPANT GUIDE (detailed instructions for customizing your Personal Page)
Team and Participant Center Questions
I want to register my children, but they don’t have email addresses.
Family registration is available. When you get to the last stage of the registration process, you will be asked if you would like to register a child. Select "yes", and the registration process will continue without requiring additional email addresses.
I signed up as an individual…can I now join a team?
Yes. Please contact us and provide your full name and the team you would like to join. Your information will be adjusted.
Does the registration cost count toward a team’s total?
Yes, as long as you provide a team name. Even though out of the $25 for registration, $10 is considered an entry fee and $15 is considered a charitable donation, the full amount is credited to the team total.
Can I register at the event on April 20th?
Yes, you may register at the event, but it saves time if you register online by midnight, April 16th, or mail your form and payment by April 12th. Do not "mail" registration forms or donations after April 16th. Turn them in at the event on April 20th.
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Is my personal information secure?
Convio, the company that powers the Angels Among Us event registrations and donations, makes every effort to protect your personal contact and credit card information. They use industry-standard SSL encryption techniques to make sure your credit card information, passwords and personal information travel securely over the Internet.
Who do I make my check payable too?
Checks should be made payable to "Duke University - 13BT." Mail your check donation to: The Tisch Brain Tumor Center / DUMC 3624 / Durham, NC 27710 / Attn: Angels Among Us.
How are credit card transactions handled?
Credit card information is not stored in our database. During the donation process, we send an individual's credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial for the credit card donation.
My friends mailed some donations, but I do not see them on my personal page. Why?
Due to the volume of checks we receive it could take up to 15 business days from the time they are mailed to post them on the website. It is extremely important for people to print the team name on the memo section of the check. Without the team name or participant name, we cannot guarantee the donation will be credited to the team or donor intended. Please contact us to have it credited to your personal page. Provide your full name, the donor's full name, and donation amount. Again, the recommended process is having the name of the participant and/or team receiving credit on the memo section of the check.
I donated online, and I don't see my name listed on my friend's personal page.
You may have accidentally donated to Angels in general and not to your friend’s team. Only donations designated specifically to a team appear on that fundraising honor roll. Please contact us and we will credit the appropriate team.
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How do I start a team?
Click on the Register link in the left hand navigation, and choose "Start a new team." Follow the instructions for setting up your team.
Is there a minimum number of people required for a team?
No, you can be a team of one.
How do I change my personal fundraising goal?
First, you will need to login to your Participant Center. From your Participant Center, go to the top right side of the page to modify your personal fundraising goal. Enter your new goal and submit the changes.
What is a Team Page?
A team page is a web page provided to the Team Captain as an online tool for your use when communicating with team members. Once you have registered as a Team Captain you have the option of personalizing this page. Use this page to update your team members of your goal, progress, successes and latest news. Update this often and encourage enthusiasm to raise awareness and reach your goal together.
How do I change my team name or team goal?
ONLY the Team Captain has the ability to change the team name or goal. The Team Captain will need to login to his/her Participant Center to access this information. Once on the Participant Center Page, Team Captains have the ability to update the team name and goal by using the gray box on the right side of the page.
What is a team message?
A team message is a way Team Captains can communicate with their team members. What you enter here appears as a message from you on their personal page and can be updated daily. Simply go to your Participant Center and enter the latest news in the section just above the button "Update Message to Team" in the gray box to the right. Clicking the Update button will allow you to save the most recent message to your team. We encourage you to send encouraging messages often!
How can I see who is on my team and how much we have raised?
To view your team roster, login to your Participant Center and click the "Team Progress" button. This button allows you to view your team roster and the amounts raised by each team member. You can also send an email to your team from here!
How do I update the Team Page?
ONLY the Team Captain has access to the Team Page. The Team Captain logs in to their Participant Center and clicks on the "Team Progress" button. Here he/she will have access to make updates to the team page. The Team Captain can also change the Team goal, name and team type from this page. (Note: For a list of your personal contributors click the "My Progress" icon.)
Where do team members meet each other after they arrive at the event?
There will be a designated area for teams to get together. Ask your team captain where the designated area is going to be or ask the greeters at the “Welcome Tent” when you arrive.
How do we have a team photo made?
Your team captain is responsible for scheduling a team photo a couple of weeks before the event. Teams need to be sure to be assembled at the Team Photo area 10 to 15 minutes before their appointed time.
On event day, how do members of a team register and turn in money?
Individuals can register and turn money in themselves at Registration. However, in order to have the most accurate team total for the event, it is best to give your registration form (if not pre-registered) and money to your team captain when you arrive. The team captain should total the money from all team members and turn in everything collected early in the day to accommodate tallying team totals.
What are Company Teams?
A Company Team is a great opportunity for companies to show their support for Angels Among Us. Company employees, clients, family, and friends can join the company team or create their own team under the Company Team umbrella. Company Teams provide a great opportunity to improve staff morale and create friendly competition, all in the name of a great cause.
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What is a Personal Page?
Once you register, a personal page will be created for you by default. This web page is provided as an online tool for you to promote you as an individual or your team. You do not have to change it...However, a compelling personal page attracts and engages supporters and donations. By personalizing your web page, you can spread the word of your commitment to fight against brain tumors. T personalize this web page go to your Participant Center from the top left tab in the navigation bar. You can download images, create new text and pick the style/color of the page layout. See Participant Guide for details.
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Is the 5K certified?
Where do you check-in for the 5K?
At the corner of Erwin Road and Flowers Drive. (See map)
Is there a Packet Pick-up for the runners before race day?
Yes, there will be two locations for packet pickup. You may also register at each location.
- Thursday, April 18th from 5:00 - 7:00 PM... Omega Sports at North Hills Shopping Center, 4120 Main Street at North Hills, Raleigh, NC.
- Friday, April 19th from 4:00 - 8:00 PM... ActivEdge Fitness and Sports Performance - the Gold Center Shopping Center, 4221 Garrett Road, Suite 2, in Durham.
Do runners receive awards?
There are awards, for competitive runners, for the 1st, 2nd, and 3rd Place Male and Female for each age range: 12 & under, 13-15, 16-19, 20-24, 25-29, 30-34, 35-39, 40-44, 45-49, 50-54, 55-59, 60-64, 65-69, 70+; and 1st, 2nd and 3rd Place Overall Male and Female.
If I am running the 5K, but I also want to walk in the Family Fun Walk, do I have to register for both?
No, you need to only register for the 5K; then join the families for the Walk.
Can someone run the 5K with a dog, wheelchair or a stroller?
Yes...But you , and dogs must be on a leash. (Be sure to bring pooper bags for your dog) Runners have become tangled up in stroller wheels, wheelchairs, and dogs; so this is for your safety as well as for the runners. We don't want anyone hurt...please abide by this safety rule.
Can I walk the 5K?
Yes...Our event has many serious runners participating in the 5K, so walkers must start the race behind the other 5K runners with dogs, strollers, and wheelchairs.
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What are the important deadlines for the event?
March 23, 2013: Gifts from Corporate Sponsors who donate $1000 or more must be received for company name or logo to go on the back of the event t-shirt.
April 12, 2013: Registrations/donations must be mailed. After this date bring donations to Angels to assure the money is included in team totals.
April 16, 2013: Online registration ends at midnight
When can money be turned in for Angels?
Many teams have fundraisers year round; so money may be turned in anytime during the year. Credit will be given to teams as long as the team name is on the memo line of checks. Mail to: The Tisch Brain Tumor Center-Angels, DUMC Box 3624, Durham, NC 27710. Checks payable to Duke University 13BT.
Where can I stay in Durham?
There are two host hotels this year; The Millennium Hotel-Durham $79/nightly, Call 1-800-633-5379 and The Durham Hilton, $99/nightly, Call 1-800-445-8667. Ask for reservations and mention the group code "ANGELS" for the special rate at either hotel.
Where do you check-in for the Family Fun Walk?
At the "Walk Registration Tent" at the corner of Erwin Road and Flowers Drive. (See map)
Can I bring a dog to the event?
Your dog must be on a leash, and you must take full responsibility for your dog and its actions. Bring your own "Pooper" bags.
How long does it take to complete the walk?
The walk is 2.2 miles long. Depending on how fast you walk, it should take 45 min. to an hour to complete.
Do I have to be a member of a team to attend the event?
No, However, you do need to register as an individual at the "Walk Registration" tent.
Is handicap parking available?
Yes, handicap parking is available at the corner of Erwin Road and Flowers Drive (enter on Flowers Drive).
How long does the closing ceremony last?
The ceremony lasts about 30 minutes. Awards are given to top 10 fundraising teams, newcomer award, and top 5 t-shirt designs. Drs. Darell Bigner, Allan Friedman and Henry Friedman receive the grand total check and give a few words thanks to all attending the event. It is a great end to a fabulous day!
What is the Wall of Honor?
The Wall of Honor is a celebration of life and love. All are welcome to post pictures, stories, momentos, whatever you'd like to show honor to our survivors and those who fought a fearsome battle against brain cancer. At the end of the event, please remember to take your pictures home.
How can children be involved in the "Little Angels" project?
Children 12 yrs and under raise money for Angels Among Us to receive a medal. Please review the requirements here. The "Little Angels" ceremony will be at 10:15 on the main stage.
How do I change my Username and/or Password?
First, login to the site using your username and password. Once logged in you will see a link at the top of the page called "Update My Profile". Update your contact information, e-mail address, preferences, username and password; all changes will be made to your account immediately. There is no need to sign in again.
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How do I upload my address book?
You will find step-by-step instructions within your Participant Center detailing how to upload your personal address book. After you have added your email addresses you may edit, add, or delete addresses at any time. Please know these addresses are private and not shared.
How can I send and follow-up on emails to my friends, family and colleagues?
You have access to message templates that are ready to use in your Participant Center. Use them to invite people to join your team, ask people to support you through a donation, or to thank people who are participating on your behalf. You may also create your own personal messages. Your Participant Center provides you with a tool to manage who you have emailed, who has responded to your messages and who you need to follow-up with. Track your activity from the "Follow-ups" table and check off your To-Dos!
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How can I see a list of who has donated to me?
Log-in to your Participant Center and click on "My Progress." This is your individual fundraising history, donation trends and a thermometer that marks your achievements. From "My Progress" you can print a list of your donors for your personal records. Another way to see a list of your donors from your Participant Center is by clicking on "Follow-ups". This also allows you to view your donor list and the value of donations received. All registered participants will be notified when someone donates online on their behalf. Notification will be sent to the email address we receive for the registrant through their registration process or when they update their profile.
Can I add the checks and cash I have received?
No, you may either mail in the donations to Tisch Brain Tumor Center / DUMC 3624 / Durham, NC 27710 / Attn: Angels Among Us, or bring them with you the day of the event (April 20, 2013).
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